Yes, it’s reliable. Customer service was excellent and my questions were answered quickly and accurately. I dealt with Cherry and she replied to my email and photos and made sure my order was correct. I ordered a 163cm doll. I have received photos so you can look at them and decide for yourself if this is the quality doll you want. I am sure it is. Don’t forget that you are spending a lot of money on this doll. Please go to this page. You will be pleasantly surprised because your order will be 100% supported.